Depending on the delivery option you choose at checkout, we will send you a tracking link email and SMS once your order has been shipped.


Follow this link to check the status of your order. We may also send you notifications about important updates regarding your order – just make sure you have notifications selected.

Or, without going through any of these processes, contact a live customer representative directly from below. He/she will take care of everything for you.

Ok, don't worry, Dinossi is with you. Please tap the Technical Service Request Form button below and fill in all the information requested from you. Your request will be processed as soon as possible. After you fill out your service registration form, we will send you your registration number and free shipping code via SMS regarding the shipment of your faulty product.

Important: It is mandatory to fill out this form for all our Smiggle, Tonies, Omie and Baveal brands. Technical service registration requests cannot be received through customer services without filling out the form.

Fill out the Technical Service Form by tapping here

The last thing we want to do is cancel your order, but there may be times when cancellation is the best option to save time and money. You will not be charged if your order is canceled. Find more information about authorization holds .

The most common reasons for an order to be cancelled are:

• Limitations on available quantities
• Product is out of stock
• Price or other listing errors
• Additional information is required by our Credit and Fraud Avoidance department.
• Unavailable carrier or shipping method
• Using an old browser or app version that is no longer supported

If any part of your order is cancelled or we need further information to process your order we will send you an email.

Or, without going through any of these processes, contact a live customer representative directly from below. He/she will take care of everything for you.

Please don't worry, it might be coming to you with a different shipment or it might have been canceled. You can contact customer service to be sure.

Don't worry, our customer service is here to help you quickly. At the bottom of the page, you can find information that will connect you to a live customer service representative.

It's very easy to start your free Dinossi membership in just a few steps. To do this, simply tap on the human icon above and go to the "Sign Up" button. The system will guide you.

It's very easy, all you have to do is tap the Human icon in the top right corner. You can proceed with the "Forgot password" option. Dinossi technology will guide you.

We respect that very much. All you need to do is send us an email from the email address you registered with on our site. To cancel your account, you can email us at hello@dinossi.com or call our customer service at 0216 706 51 36.

Okay, you can easily request your return or exchange from the management area of the account you created when placing your order. If you placed an order without creating an account, please contact customer service.

After submitting your return, please allow at least 2-3 days of processing time before checking your return status.

Or you can choose to connect to a live customer representative below to quickly inquire about your status.

Return policies are rules set by retail sellers to govern the process by which customers return or exchange unwanted or defective products they have previously purchased. Return policies are an extension of the customer service provided by retailers; consequently, they tend to be quite liberal.

If you shop above certain order amounts, the free delivery option will appear automatically. You can be sure to see this when you add products to your cart.

In this regard, you should quickly contact customer service. Because if you want the delivered products to be sent a second time, you may have to pay an additional delivery fee.

This delivery type, which is valid for certain cities, will be displayed to you as an option by the system during payment.

If you see this option during payment, your package will usually be delivered to you within 2 hours from the time of your order.

Yes, you can pick up your orders free of charge from Dinossi's thousands of stores or delivery offices worldwide.

This delivery type will be offered to you as an option during payment.

You can reach our store addresses by CLICKING HERE.

If your order has not arrived by the expected delivery date, you can check the website to see its current status.

Payment Options:

• Cash. (In Stores)
• Checks.
• Debit cards.
• Credit cards. (With Installment Options Up to 12 Months)
• Mobile payments.
• Electronic bank transfers.
• In-store Shopping

You can access our current bank account information BY TAPPING HERE.

If the product you purchased is in the category of Drinking Bowl, Food Bowl, Products that provide direct food contact and you have used the product, unfortunately it cannot be covered by the warranty. Such products cannot be returned or resold if they are used in accordance with the consumer rights laws of all countries due to hygiene reasons. Therefore, it is useful to check the product before using after purchasing our products such as water bottles. In cases such as defective, faulty or manufacturer's error, you can return the products that you have not used after purchasing and contact with food within 30 days unconditionally, you can request an exchange or a full refund.
Except for products such as swimsuits, bikinis and bras, clothing products such as bags, lunch boxes, pencil cases, pens, boots, underwear and basic stationery products such as shoes, sandals, glasses, sunglasses and erasers are under full warranty. Our full warranty coverage starts from the delivery date of the product you purchased and includes the following.
** If the product you purchased arrives defective or faulty, (You must notify us within 14 days at the latest before using the product; unfortunately, if you use the product, you may lose this right).

** In all cases that may occur due to reasons not caused by you (except tearing, breaking, breaking, contact with water or liquid, burning, washing without washing instructions, use of products that come into contact with food), you have the right to exchange the product you purchased. This right is valid for 2 years in all countries. For example, if you bought a pencil case and the product was broken by you, it will not be covered by the warranty. However, if your pencil case breaks due to reasons such as spontaneous wear of the parts within the 2-year period of use, it will be covered by the warranty, but the final decision here will be made by the Dinossi International Stores Return Acceptance Department expert opinion.

** If the product has reached you without any defects but has been damaged due to use, we recommend that you first contact the Dinossi team. Usually, a free part replacement or a Dinossi customer representative can take the initiative and give your return approval even if it is out of warranty, considering the user's Dinossi continuity.

** For example, you bought a product and never used it, but the 14-day legal return period in your country has expired. In this case, you can contact the Dinossi team. We would like to inform you that we accept returns of products in unused packaging for up to 60 days.

Important: We would like to remind you that the Warranty Coverage is only valid for Dinossi BRAND products. Other branded products you purchase are not under warranty. These warranty conditions are valid for Dinossi's own manufactured products. Dinossi is valid for all products you see in each product title and product brand information.

All other branded products are out of warranty, and if our users order a different branded product, please remember that you can return or exchange all unused other branded products within 14 to 30 days in all countries, although the return and exchange rights vary by country. Moreover, you can do this service with free shipping.

You can exchange all products you purchase within 14 days. (Under the new legal regulation, return shipping will be covered by the seller only if the product delivered is faulty, defective, or different from your order.) If you wish to make changes such as size or color, the shipping fee for sending the product back to us will be borne by the consumer.

You can find our store addresses byCLICKING HERE.